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Character Rental Terms of Use

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Character rental Terms of Use

1. OTHER ENTERTAINMENT AND VOLUME CONTROL (BOUNCE HOUSES ETC):

The client agrees to inform BPA of any other party entertainment or of the presence of a bounce house, slide, pool, or other recreational equipment that may be at the event.

Note: Although other entertainment attractions such as bounce houses or other recreational equipment can be added to one’s event; it can be a major distraction for the entertainer. If the performer feels that the party is too loud during their performance, they reserve the right not to sing as it may damage their vocal cords trying to compete against the noise level. The client agrees that a bounce house may need to be off-limits to children during a performer’s story time and the client will provide assistance for the performer during the face painting activity. To keep it fair, children’s hands may be numbered during face painting, and performer will need assistance in having children ready when their number is called.

2. TIME-LINE:
Due to our performers’ strict schedules, the client’s party timeline must accomodate that of the performer. This includes serving lunch.

3. OVERTIME:
Performers can be expected to stay only for the duration the client has ordered. A client must refrain from disrupting a performer’s start time, and must not delay them from leaving. Failure to comply will result in the client being billed $2 per minute by credit card. If you decide during the party that you would like the performer to stay for additional time, the cost is $50 per half-hour and will be billed to your credit card we have on file or paid in cash directly to the performer. Performer availability after the allotted time is not guaranteed.

4. CHILDREN’S BEHAVIOR:
Our entertainers are hired as performers, not child care providers. As such, clients must monitor and take responsibility for any disruptive guest’s behavior.

5. LUNCH:
If serving lunch, please notify us if something with a staining agent is being served. All of our costumes are elaborately made; custom creations and some foods can permanently damage a costume.

6. CRAFTS:
Please notify us if glues and paints will be used which can also damage a costume.

7. TRAFFIC:
Here at BPA, we do our best to make sure that our performers are on time for your event. In order to better serve you, we request that you notify us of any unusual traffic situations in your area and may have a negative impact on a performer reaching your destination on time. Examples: Fleet Week, Parades, Stadium, Raceway Events, Amusement Park, Highway or road that may typically have a lot of traffic etc. This will help in ensuring your performer is at your event on time. Failure to mention traffic-inducing special events such as those stated above, may result in tardiness.

8. PAYMENT AND GRATUITY:
Many of our performer’s work multiple parties. It is therefore important to have their payment ready upon leaving. All payment is made payable to the performer by cash ONLY. Gratuity is not included in the final bill, but is certainly appreciated in letting your performer know how much you enjoyed the performance.

9. OUTDOOR AND PARK PARTIES:
Performers must be shaded and hydrated for all outdoor parties where the temperature is hot. A performer must be kept out of any muddy, thorny areas and away from water sources. A clean, sturdy chair must be provided for all park parties.

10. WEATHER:
Performers are not permitted outside while it is raining, on days when the temperature exceeds 100 degrees or in areas where the ground or grass is wet. Our entertainers are often wearing heavy costumes & wigs. To prevent heat-related illness, please make sure that there is plenty of cool shade and iced water available for the performer at your outdoor event.

11. ARRIVAL ASSISTANCE FOR PARK EVENTS:
Client agrees to assist the performer in and out by having someone bring in and take out their trunk items.

12. CANCELLATIONS:
Once we receive your deposit, we will reserve your desired time and date for you on the performer’s schedule. If you need to cancel, we require no less than 48 hours notice. In the event of a cancellation, BPA will retain 50% of your deposit.

12a. DEPOSIT POLICY: ALL DEPOSITS ARE NON – REFUNDABLE, REGARDLESS OF TIME FRAME OF CANCELLATION. DEPOSITS ARE USED TO HOLD A SPECIFIC DATE & TIME AS PER CLIENT REQUEST. CHANGES OR CANCELLATIONS ENTAIL FORFEITURE OF CLIENT DEPOSIT. DISPUTES ARE HANDLED VIA PHONE, EMAIL OR U.S. POST.

13. PERFORMER GUARANTEE :
Upon booking your event with us, we will do our best to guarantee a certain performer & character. However, booking is subject to change as illnesses or personal situations can arise. If your scheduled performer is not able to make it, we will do our best in replacing them with another performer.

14. CHANGES TO RESERVATION:
All requested changes must be submitted in writing to customercare@birthdaypartyadventures.com Changes will not be made until we respond back to you in acknowledgement. Our business hours are Mon-Fri 8am to 6pm. Sat-Sun are “on call” office hours.

15. DEBIT CARDS/TRANSACTIONS: We cannot guarantee that all deposits will be processed immediately. It is therefore the client’s responsibility to make sure that the funds are available, especially when using a debit card.

16. PERFORMER SWITCH: On occasion we do have to switch performers due to illnesses or personal changes in their schedule. BPA reserves the right to make this change. Therefore, no singing performers are guaranteed.

17. GUEST COUNT:
Upon booking, the number of guests is set between the client and BPA. It is therefore the responsibility of the client to give us an accurate amount of children invited, and to notify us if anything changes in writing. This includes both decreases and increases in numbers. Failure to notify us of additional children will result in fewer activities and/or a limit of children to 15 faces painted, unless the performer is given verbal consent by the client to stay longer.

Please keep in mind that our 90 minute parties are designed for up to 15 children. This time includes the face painting. If a client has more than 15 children and still wants face painting, an additional half hour is required. If the client chooses to omit the face painting and opt for balloon twisting, the performer can accommodate up to 20 children in 90 minutes. Client agrees to keep guest count to 20 children or less for the performer (this does not include infants and toddlers or teens).

18. MUSIC:
For all large parties, it is important that there is no loud music playing during the performer’s story time. If music is playing, we suggest putting the performer and children in a quiet location during this time so that the children can focus on her and get the best experience possible.

19. IMAGES:
The characters pictured on our website are from previous events. Our costumes and performers may vary slightly from those pictured.

20. PARKING:
Customers are responsible for Parking fees incurred due to the locations of the event.

21. CREDIT CARD HOLD
At time of rental, an authorization hold will be secured on the credit/debit card provided, to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use.

For customers with a coupon, the estimated amount is the approximate total not including your promotion.*

*We may place an authorization amount of up to USD 300.00 on a customer’s card, given certain conditions that will be outlined at time of rental. Authorization hold will be released once the character has been returned in original condition.

22. CHARACTER RENTAL LATE FEES
Birthday Party Adventures is dependent on its customers to follow the rules. Failure to do so adversely impacts subsequent renters and the Birthday Party Adventures service. The following additional fees are meant to enforce and encourage compliance with Birthday Party Adventures.

22a. COSTUME RENTAL POLICY: ALL COSTUME RENTALS ARE FOR A MAXIMUM 24 HOUR TIME PERIOD, UNLESS OTHERWISE STATED. ADDITIONAL RENTAL DATES ARE CHARGED AT THE RATE OF $229.00/ DAY PER UNIT + LATE FEES OR THE RETAIL COST REPLACEMENT OF THE RENTAL UNIT, up to $1,000 WHICHEVER IS GREATER. IT IS CLIENT’S RESPONSIBILITY TO RETURN RENTAL EQUIPMENT PER SPECIFIED RENTAL TIME, OR INCUR ADDTIONAL CHARGES FOR LATE RETURN.

LATE RETURN FEE: If the character rental is returned late, a fee of the daily character in a box rental rate of $229 + late fees of $129 will be incurred for every day after the reserved return time.

We do not offer nor do we represent any licensed or copyrighted characters.

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